Frequently Asked Questions
You can send an email to firstname.lastname@example.org
You can send an email to email@example.com with the changes you wish to make to your reservation.
You can send an email to firstname.lastname@example.org to request cancellation and refund, indicating your order confirmation number (received by email at the time of payment confirmation).
You can book your appointment on our website, and for antigenic, you will get a QR code to present at your appointment. If you don’t have a QR code, don’t panic, you can do it in our screening center directly.
Your test results
The date of collection is decisive.
To make a “test less than 48 hours”, the time of sampling is to be taken into account or only the date is taken into account?
The time of sampling is to be taken into account, 48 hours from the time of sampling.
What is the difference between a PCR that gives results in 1 hour and one that gives results in 12 hours?
None, it’s the same test, but the rapid PCR is performed immediately on site, so it costs more: 60€ for people with a valid French social security number, and 103,89€ for the others. While a classic PCR costs 20€ for French and 63,89€ for foreigners.
No saliva tests at Disney.
For people with a valid French social security number, the price is the same, so there is no need to change the reservation, you can go directly on site and indicate that you prefer to do an antigenic. For people without a valid social security number, you can send an email to email@example.com and ask for a refund, so you can re-book with the right test.
Yes, in all laboratories and some pharmacies.
I am unable to do a nasal test (following a nasal operation) and I have a plane to catch or I have reservations at Disney, what should I do?
You can send an email to firstname.lastname@example.org to request cancellation and refund, indicating your order confirmation number (received by email at the time of payment confirmation), and go to the nearest laboratory.
At Disney, we do not test children under 6 years old.
It is indeed necessary to be tested every 48 hours to access the park according to the law. No family pass set up for the moment.
If tested positive, are hotel residents quarantined in their hotels or do they have to/can they go straight home? Will there be a refund from Disney?
If people are staying at Disney hotels, they can go to their hotels and rooms (respecting the barrier measures) and call 112 from the room phone. A specific procedure is in place.
For people not staying at Disney Hotels and for Disney employees (called Cast Members): Advise them to go home as soon as possible (respecting the barrier measures) and call their doctor.
At Disney, tests are required for those 18 years and older. However, travelers who wish to return to their country should inquire about the requirements for re-entry, which vary from country to country. At Disney, we do not test children under the age of 6.
With social security number : 20€ / without social security number : 20€ + 43,89€ = 63,89€.
With social security number : 20€ / without social security number : 20€ + 25,01€ = 45,01€.
French citizen means that you have a valid French social security number.
Results are approved for all countries.
I’m going back abroad, will you provide a travel certificate with the results? If so, could we have an example.
The results are provided in English, with a QR code generated by the Si-Dep (government website).
Administrative costs of setting up services and operating closer to the guests.
The tests performed at Disney are carried out by a certified laboratory, and are therefore recognized everywhere, so you can use them in places other than Disney.
Yes, we have a special PMR BOX.
No, the 20€ correspond to the administrative costs of setting up the services and operating them as closely as possible to the guests, so they are not reimbursed.
8am – 8pm, Monday to Sunday.