FAQ

Frequently Asked Questions

Appointment

You can send an email to reclamation@loxamed.fr

By connecting to your loxamed personal space, you can change your appointment, or cancel it by yourself.

By connecting to your loxamed personal space, you can change your appointment, or cancel it by yourself.

You can book your appointment on our website, and for antigenic, you may fill in all the informations through this website : https://montestrapide.com/ and you’ll get a QR code to present at your appointment. If you don’t have a QR code, don’t panic, you can do it in our screening center directly.

Tests

No saliva tests at Disney.

No, you can’t change from a PCR to an antigenic, neither from an antigenic to a PCR.

Yes, in all laboratories and some pharmacies.

You can send an email to reclamation@loxamed.fr to request cancellation and refund, indicating your order confirmation number (received by email at the time of payment confirmation), and go to the nearest laboratory.

At Disney, we do not test children under 6 years old.

Disneyland Paris

It is indeed necessary to be tested every 24 hours to access the park according to the law, except for people who are fully vaccinated. No family pass set up for the moment.

If people are staying at Disney hotels, they can go to their hotels and rooms (respecting the barrier measures) and call 112 from the room phone. A specific procedure is in place.
For people not staying at Disney Hotels and for Disney employees (called Cast Members): Advise them to go home as soon as possible (respecting the barrier measures) and call their doctor.

At Disney, tests are required for those 18 years and older. However, travelers who wish to return to their country should inquire about the requirements for re-entry, which vary from country to country. At Disney, we do not test children under the age of 6.

From October 15, 2021, and at the request of the government, PCR and antigenic tests become payable for all*:
Antigenic: 25.01€ + 20€ (administrative fee) = 45.01€ per test.
Nasopharyngeal PCR: 43,89€ + 20€ (administrative fee) = 63.89€ per test.

* Except for minors, medical prescriptions and other exceptions (to learn more click here).

From October 15, 2021, and at the request of the government, PCR and antigenic tests become payable for all*:
Antigenic: 25.01€ + 20€ (administrative fee) = 45.01€ per test.
Nasopharyngeal PCR: 43,89€ + 20€ (administrative fee) = 63.89€ per test.

* Except for minors, medical prescriptions and other exceptions (to learn more click here).

Results are approved for all countries.

The results are provided in English, with a QR code generated by the Si-Dep (government website).

Administrative costs of setting up services and operating closer to the guests.

The tests performed at Disney are carried out by a certified laboratory, and are therefore recognized everywhere, so you can use them in places other than Disney.

Yes, we have a special PMR BOX.

No, the 20€ correspond to the administrative costs of setting up the services and operating them as closely as possible to the guests, so they are not reimbursed.

8am – 8pm, Monday to Sunday.